EMERGENCY ASSISTANCE PROGRAM REQUIREMENTS

 

WALK-IN SERVICES:

Food Pantry and Clothing Gift Certificates:
 You must bring in proof of address:
o Current lease or mortgage papers OR
o Two pieces of current official mail with name and address.
 You must bring ID for every adult household member; birth certificate or Social Security cards for minors.
o Social Security cards are requested.
 Homeless individuals are not required to provide proof of residence and can receive a daily snack bag and
two clothing vouchers per year.

NEW WORKER SUPPORT:
 You must bring in a signed letter from your new employer on company letterhead before your first paycheck
stating the following:
o Start date
o Date of your first paycheck
o Requirement for the job
o Company phone number (cannot be a cell phone number)
 You must be willing to sign a release of information so that staff may verify all documents, before assistance
can be provided. Note: assistance is provided once in a 365-day period, based on availability.

APPOINTMENT SERVICES: FINANCIAL ASSISTANCE
 You must call BCM’s Helpline to make an appointment for an in-office interview to see whether or not
you qualify for financial assistance.
 You must have a current lease or mortgage in your name and have lived at that address and paid 3 full
months of rent or mortgage.
 You must be employed, or have been employed within the past 12 months, or be unable to work because of
age or disability and provide proof.
 You must bring in proof of employment or disability.
 You must have a documented emergency within the past 12 months.
o For example: an illness or death in the family, reduction in work hours or pay, job loss, accident or
been a victim of a crime, natural disaster or domestic violence.
o You must be willing to sign a release of information so that staff may verify all documents provided.

You may be denied or banned from further services, if you are disruptive, disrespectful of others, if you have
falsified documents or been dishonest.

BCM HOURS OF SERVICE
Mondays 8:00 a.m. to 4:00 p.m.
Tuesdays 8:00 a.m. to 4:00 p.m.
Wednesdays Closed
Thursdays 8:00 a.m. to 4:00 p.m.
Fridays 8:00 a.m. to 4:00 p.m.

HELPLINE HOURS
For financial assistance, you must call the Helpline to make an appointment.
Dial 404-239-0038, and press 2 at the prompt
Mondays 10:00 a.m. to 1:00 p.m.
Tuesdays 10:00 a.m. to 1:00 p.m.
Wednesdays Closed
Thursdays 1:00 p.m. to 4:00 p.m.
Fridays 10:00 a.m. to 1:00 p.m.

BUCKHEAD THRIFTIQUE HOURS OF SERVICE
MONDAY – SATURDAY 10 A.M. – 4 P.M.